Privacy Policy

Last updated: 18 August 2026

This Privacy Policy explains how Specs Hub collects, uses, stores and shares personal information when you visit https://specshubllc.com, create an account, contact us or purchase our products.

Specs Hub is responsible for the personal information described in this Privacy Policy.

1. Business Information

Company name: Specs Hub
NTN: 42270723
Business address: Office No. 102, First Floor, Malik Square, E Block, Sector B-17, Islamabad 44000, Pakistan
Website: https://specshubllc.com
Email: specshub@gmail.com
Phone/WhatsApp: +92 345 2084738

In this Privacy Policy, “Specs Hub,” “we,” “us” and “our” refer to Specs Hub. “You” and “your” refer to website visitors, customers and other people who interact with us.

2. Information We Collect

The information we collect depends on how you use our website and services.

2.1 Identity and Contact Information

We may collect:

  • Full name.
  • Email address.
  • Telephone or WhatsApp number.
  • Billing address.
  • Delivery address.
  • Country or region.
  • Account username and password.
  • Other information you provide when contacting us.

2.2 Order and Transaction Information

We may collect:

  • Products ordered.
  • Frame, lens and coating selections.
  • Order number.
  • Order date and value.
  • Delivery method.
  • Order status.
  • Returns, refunds, replacements and complaints.
  • Payment status and transaction references.
  • Discount codes and promotional offers used.

2.3 Prescription and Eyewear Information

When you order prescription products, we may collect:

  • Your glasses prescription.
  • Pupillary distance.
  • Prescription documents or images uploaded by you.
  • Lens requirements.
  • Information about the intended wearer.
  • Communications relating to prescription verification.
  • Other measurements or information needed to manufacture your glasses.

Prescription information may be considered sensitive or health-related information in certain countries. We use it only where reasonably necessary to verify, manufacture and fulfil your eyewear order, provide customer support, comply with legal obligations or where you have otherwise authorised its use.

You should only submit prescription information belonging to another person if you are authorised to do so.

2.4 Payment Information

Payments may be processed by Safepay, banks or other authorised payment providers.

Depending on the payment method, payment providers may collect:

  • Cardholder name.
  • Card number.
  • Card expiry date.
  • Card security information.
  • Bank or wallet information.
  • Billing address.
  • Transaction and fraud-prevention information.

Specs Hub does not normally receive or store your complete payment-card number or card security code. Payment providers process this information according to their own privacy policies, terms and security requirements.

We may receive limited payment information, such as the payment status, payment method, transaction reference, card type or the last digits of a payment card.

2.5 Technical and Usage Information

When you use our website, we or our service providers may automatically collect:

  • IP address.
  • Browser type and version.
  • Device type.
  • Operating system.
  • Language and time-zone settings.
  • Pages viewed.
  • Links clicked.
  • Referring website.
  • Date, time and duration of visits.
  • Shopping-cart and checkout activity.
  • Cookie identifiers.
  • Approximate location derived from an IP address.
  • Website errors, security events and performance information.

2.6 Communications

We may collect information contained in:

  • Emails.
  • Telephone or WhatsApp communications.
  • Live-chat messages.
  • Contact forms.
  • Customer-support requests.
  • Reviews, feedback and survey responses.
  • Social-media messages sent to us.

2.7 Marketing Information

We may collect:

  • Your marketing preferences.
  • Email subscription status.
  • Promotional messages opened or clicked.
  • Products or offers that may interest you.
  • Records of consent, subscription or unsubscribe requests.

3. How We Collect Information

We may collect information:

  • Directly from you.
  • When you create an account.
  • When you place or update an order.
  • When you upload a prescription.
  • When you contact customer support.
  • Through cookies and similar technologies.
  • From payment processors such as Safepay.
  • From delivery and logistics providers.
  • From fraud-prevention and website-security providers.
  • From advertising, analytics and social-media platforms.
  • From publicly available sources where permitted by law.

4. How We Use Personal Information

We may use your personal information to:

  • Operate and maintain our website.
  • Create and manage customer accounts.
  • Process and fulfil orders.
  • Verify prescription information.
  • Manufacture prescription eyewear.
  • Process payments and refunds.
  • Arrange delivery and order tracking.
  • Provide customer support.
  • Handle returns, replacements, complaints and disputes.
  • Detect and prevent fraud, abuse and unauthorised transactions.
  • Protect our website, customers and business.
  • Improve our products, website and customer experience.
  • Analyse website performance and shopping behaviour.
  • Maintain financial, tax and transaction records.
  • Enforce our Terms and Conditions.
  • Comply with legal and regulatory obligations.
  • Send service messages about orders or accounts.
  • Send marketing communications where permitted.
  • Personalise products, content and offers.
  • Establish, exercise or defend legal claims.

5. Reasons for Processing Information

Depending on the circumstances and applicable law, we process personal information because:

  • It is necessary to provide products or services you requested.
  • It is necessary to process and fulfil a contract with you.
  • You have provided consent.
  • We have legitimate business interests that do not unfairly override your rights.
  • Processing is necessary to comply with legal or regulatory obligations.
  • Processing is necessary to protect customers, Specs Hub or another person from fraud, security threats or harm.
  • Processing is necessary to establish, exercise or defend legal claims.

Where we rely on consent, you may withdraw that consent, subject to any processing already lawfully completed and any information we must retain for legal or contractual purposes.

6. Order and Service Communications

We may send communications required to manage your relationship with us, including:

  • Order confirmations.
  • Payment confirmations.
  • Prescription queries.
  • Production updates.
  • Delivery and tracking messages.
  • Refund or replacement updates.
  • Security notifications.
  • Important changes affecting an order or account.

These messages are service-related and are not treated as optional marketing communications.

7. Marketing Communications

Where permitted, we may send promotional emails or messages about:

  • New products.
  • Special offers.
  • Price reductions.
  • Eyewear collections.
  • Relevant news or buying guides.

You may unsubscribe using the link in a marketing email or by contacting specshub@gmail.com.

Unsubscribing from marketing will not prevent us from sending essential messages relating to your account, payment or order.

We do not sell your personal information to third parties for their independent marketing purposes.

8. Cookies and Similar Technologies

Our website may use cookies, pixels, tags and similar technologies.

These technologies may help us:

  • Keep the website functioning.
  • Remember shopping-cart contents.
  • Keep you signed in.
  • Remember preferences.
  • Process checkout activity.
  • Protect the website from fraud and abuse.
  • Measure website traffic and performance.
  • Understand how visitors use the website.
  • Personalise content and advertising.
  • Measure marketing effectiveness.

Cookies may be:

  • Strictly necessary cookies: Required for website, account, cart, security and checkout functions.
  • Preference cookies: Remember selections and settings.
  • Analytics cookies: Help us understand website use and performance.
  • Advertising cookies: Help deliver or measure relevant advertising.

You can manage cookies through your browser or any cookie-management tool provided on our website. Disabling certain cookies may affect website functionality.

9. How We Share Personal Information

We may share information only where reasonably necessary with:

9.1 Payment Providers

Safepay, banks, card networks, wallet providers and fraud-prevention services may receive information required to process, verify, refund or investigate payments.

9.2 Manufacturers and Suppliers

Prescription details, lens selections, frame selections and order information may be shared with laboratories, manufacturers or suppliers involved in preparing your products.

9.3 Delivery Providers

Your name, delivery address, telephone number, email address and order information may be shared with couriers, postal providers, customs agents or logistics partners.

9.4 Technology Providers

We may use service providers for:

  • Website hosting.
  • Ecommerce infrastructure.
  • Cloud storage.
  • Email delivery.
  • Customer support.
  • Analytics.
  • Advertising.
  • Security.
  • Fraud prevention.
  • Data backups.
  • Website maintenance.

9.5 Professional Advisers

Information may be shared with accountants, auditors, insurers, lawyers, tax advisers and other professional advisers where reasonably necessary.

9.6 Legal and Regulatory Authorities

We may disclose information when required to:

  • Comply with law, regulation or a valid legal process.
  • Respond to a lawful government or regulatory request.
  • Investigate fraud or unlawful activity.
  • Protect our rights, customers, employees or business.
  • Enforce our Terms and Conditions.
  • Establish, exercise or defend legal claims.

9.7 Business Transfers

If Specs Hub is involved in a merger, acquisition, restructuring, financing, sale of assets or transfer of business, relevant information may be disclosed to advisers and potential or actual parties to the transaction, subject to appropriate confidentiality protections.

10. International Processing and Transfers

Some customers, service providers, payment providers, manufacturers or technology systems may be located outside Pakistan.

As a result, personal information may be processed or stored in another country. Privacy and data-protection laws in that country may differ from those in Pakistan or your country of residence.

Where required, we will take reasonable contractual, organisational or technical measures to protect information transferred internationally.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods may depend on:

  • The duration of your customer relationship.
  • Order fulfilment and warranty requirements.
  • Prescription and manufacturing records.
  • Customer-support requirements.
  • Fraud-prevention needs.
  • Financial, accounting and tax obligations.
  • Payment disputes or chargebacks.
  • Legal limitation periods.
  • Regulatory or court requirements.
  • The need to establish, exercise or defend legal claims.

When information is no longer reasonably required, we may securely delete, anonymise or restrict it.

12. Information Security

We use reasonable administrative, technical and organisational measures intended to protect personal information against:

  • Unauthorised access.
  • Accidental loss.
  • Misuse.
  • Alteration.
  • Unauthorised disclosure.
  • Destruction.

However, no website, internet transmission or storage system can be guaranteed to be completely secure.

You are responsible for keeping your account password confidential. Contact us promptly if you believe your account or personal information has been compromised.

13. Your Privacy Rights

Depending on applicable law and your country of residence, you may have the right to:

  • Ask whether we hold personal information about you.
  • Request access to your personal information.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of information.
  • Object to or restrict certain processing.
  • Withdraw consent.
  • Opt out of marketing.
  • Request a portable copy of certain information.
  • Complain about how your information has been handled.

These rights may be subject to legal limitations. For example, we may retain information required for tax, payment, fraud-prevention, dispute-resolution or legal purposes.

To submit a privacy request, contact specshub@gmail.com.

We may request information necessary to confirm your identity before completing a request.

14. Prescription Information

We recognise that prescription information may be particularly sensitive.

We use prescription information to:

  • Confirm that an order can be manufactured.
  • Produce the requested lenses.
  • Respond to prescription-related questions.
  • Investigate manufacturing errors or complaints.
  • Reproduce a previous order when requested.
  • Meet legal, quality-control or record-keeping requirements.

Prescription information is shared only with employees, laboratories, manufacturers and service providers that reasonably need it for these purposes.

Do not upload medical records or eye-health information that is not reasonably necessary for your glasses order.

15. Children’s Information

Our website is not directed at children under 18 acting independently.

A parent or legal guardian may place an order for a child and provide the child’s prescription information where authorised to do so.

If you believe a child has submitted personal information without appropriate permission, contact specshub@gmail.com.

16. Third-Party Websites and Services

Our website may contain links to third-party websites or use third-party services.

This Privacy Policy does not govern the independent privacy practices of Safepay, banks, couriers, social-media platforms or other third parties.

Review the privacy policies of third parties before providing information directly to them.

17. Automated Fraud and Security Checks

We or our payment and security providers may use automated tools to identify:

  • Suspicious transactions.
  • Unusual account activity.
  • Bots or abusive traffic.
  • Payment fraud.
  • Misuse of promotional offers.
  • Security threats.

These checks may result in an order being paused, declined or referred for manual review. Contact us if you believe an order was incorrectly restricted.

18. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in:

  • Our business or website.
  • Products and services.
  • Payment or delivery arrangements.
  • Technology and security practices.
  • Legal or regulatory requirements.

The updated policy will be posted on this page with a revised “Last updated” date.

19. Governing Law

This Privacy Policy is governed by the applicable laws of Pakistan.

Subject to mandatory rights or jurisdictional requirements, privacy-related disputes concerning Specs Hub will be subject to the jurisdiction of the courts of Islamabad, Islamabad Capital Territory, Pakistan.

Customers outside Pakistan may also have mandatory privacy rights under the laws applicable in their country of residence.

20. Contact Us

For privacy questions, requests or complaints, contact:

Specs Hub
NTN: 42270723
Address: Office No. 102, First Floor, Malik Square, E Block, Sector B-17, Islamabad 44000, Pakistan
Website: https://specshubllc.com
Email: specshub@gmail.com
Phone/WhatsApp: +92 345 2084738